When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow up to 10 business days for the refund to reflect in your account.
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Returns and Refunds
What’s your return policy?
Our return policy allows returns for resalable items in their original packaging with tags attached purchased in the last 30 days. Please note that anything that is not in a resalable condition are not eligible for return. You can expect your refund
How do I make a return?
Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Please follow the return steps here - https://www.stanray.com/pages/returns. Print the shipping label (UK) take this to your choice
Do you offer refunds or exchanges?
Yes, we offer refunds within 30 days of purchase. To be eligible for a refund, items must be returned in their original condition, with all tags and packaging intact. For returns , please follow the steps here - https://www.stanray.com/pages/returns.
What is your cancellation policy?
Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your order as it might already be in process
How do I start a return?
Our return policy allows returns for items in a resalable condition with tags attached purchased in the last 30 days. If you'd like to proceed with a return, please visit https://www.stanray.com/pages/returns. You can expect your refund to be proces