How do I make a return?Updated 17 days ago

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.

Return by mail

Please follow the return steps here - https://www.stanray.com/pages/returns. Print the shipping label (UK) take this to your choice of carrier (USA) or use the label provided (Europe).

Note there is a charge for a return deducted from the refund due for UK (£2.95) and Europe (€8.00)

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. We will reach out directly to you if there is an issue with the item returned.