If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the shi
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance on [email protected]. Include a photo of the item received and the name of the missing item(s). Please doubl
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team via email on [email protected] immediately after placing your
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
You will need to contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been
At Stan Ray, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team on [email protected] with an image of your damaged item for further assistance. While we may not be able to guarantee your exa